Privacy Notice

Public website analytics

We use Google Analytics on the public website to understand page visits and improve the site. Google may receive browser and device information and use analytics cookies. Our analytics integration excludes staff, private report, and testing pages. Our site records page views and may record a request-handoff click when someone chooses a request link; that click event does not confirm a Jobber form submission. These events may include five campaign URL parameters—utm_source, utm_medium, utm_campaign, utm_id, and utm_content—and values in the gclid, gbraid, and wbraid click-ID parameters when they meet our format limits. We omit other URL query parameters and fragments from the page URLs our site sends in these events. We do not add service records, photographs, audio, or customer contact fields from our systems to these events. Because campaign and click-ID values can be supplied in links, those links should not put personal information in these parameters. Advertising personalization and Google signals are disabled in our tag configuration.

You can block analytics through your browser settings or Google's Analytics opt-out browser add-on. Learn more about how Google uses information from sites that use its services.

Information associated with agreed services

Our public request links lead directly to HereNow's maintained Jobber request form, where information entered is transmitted to Jobber for review. When Google cross-domain measurement is enabled, Google may add a linker parameter (_gl) containing browser measurement-cookie values to a direct Jobber link at click time, so activity across the two sites can be measured together. Our /request-visit fallback page provides a link to the same form. That link may also pass values in the gclid, gbraid, and wbraid URL parameters that meet our format limits to Jobber for ad attribution; it does not pass through other incoming query parameters. A submitted request is not a booking, confirmed visit, price, or availability promise.

When HereNow Midlands accepts an agreed service through its approved workflow, information may include customer and contact details, service location, agreed scope and timing, Jobber references, visit notes, service communications, and approved photographic documentation. We use this information to review a request, perform the agreed service, prepare the service record, manage revisions, and document delivery.

How information is shared

We do not sell personal information. We share information as described in this notice, including public website analytics and information needed to provide the agreed service with authorized HereNow Midlands staff, the customer or authorized contact, and approved service providers used for scheduling, private AI-assisted transcription and drafting, or delivery. A final report is not made public and is not available through a public report link.

Photos and service records

Photographs and notes are limited to the agreed service purpose and what was reasonably visible or communicated during the service window and scope. Staff should avoid unnecessary capture of people, minors, private documents, screens, labels, sensitive areas, access credentials, and unrelated property. Accidental sensitive capture is kept out of customer output where reasonably possible and handled under the approved privacy or incident process.

Internal working notes and internal-only photographs are not included in customer previews or customer PDFs. Final customer reports and approved evidence are maintained as private records; corrections are handled through a linked revision or addendum rather than altering a finalized report.

Legal process and preservation

HereNow may preserve or disclose records when required by applicable law, a subpoena, court order, or other valid legal process. Where legally permitted and reasonably practicable, we limit disclosure to the records requested and preserve required access, disclosure, and legal-hold evidence.

Authorized voice recordings

During an agreed service, authorized staff may record a visit narration for private transcription and draft observations based on what was visible. Staff should use self-narration whenever possible and must not upload a conversation involving a client, worker, or bystander unless every recorded person has been informed and the recording is authorized. The original audio and transcript may be processed through OpenAI's API. API inputs and outputs are not used to train OpenAI models by default; provider abuse-monitoring or legal retention may still apply to the text-drafting request.

Original audio, raw transcripts, automated suggestions, provider responses, and internal review history remain private working material. They are not included in a customer preview or PDF by default. A HereNow staff member must review and deliberately approve final wording and supporting photos before either can enter the editable report workflow.

Optional AI-assisted scope drafting

Where enabled for authorized staff, HereNow may use OpenAI's API to prepare an editable suggested service scope from a linked Jobber request title, line-item details, job or selected-visit instructions, and the staff member's clarification. The assistant removes known personal contact and address details before sending the request. It does not send Jobber identifiers, customer names, contact fields, property data, notes, photographs, financial information, report observations, or prior report history.

The suggestion is private working material. It is not automatically saved, included in a customer preview or PDF, sent to Jobber, or used to contact anyone. An authorized staff member must review, edit as needed, explicitly apply it to an editable report draft, and separately save that draft.

Optional nearby reported weather

Where separately enabled and deliberately requested by authorized staff, HereNow may send the exact service location to the U.S. Census Bureau's geocoding service to resolve coordinates. The server may then use those coordinates and the staff-confirmed actual arrival time with NOAA and National Weather Service services to find a historical observation from a nearby reporting station. These provider requests are made server-side, not by the browser.

A provider result remains private working material until a staff member reviews the station, observation time, distance, time difference, and reported values and explicitly applies it. A customer report may include normalized condition, temperature, humidity, wind, visibility, and that provenance under the label "Nearby reported weather." It does not represent a measurement at the property, and HereNow does not infer missing values, substitute current conditions or forecasts, or include precipitation in this feature.

HereNow does not store raw geocoder or weather-provider responses or precise coordinates in the report record. Changing the service location or actual arrival makes an applied result stale, and staff must refresh or remove it before submission. Submission freezes only the explicitly applied normalized values in the private report snapshot; later preview, finalization, download, and delivery do not call either provider again.

Retention and security

HereNow Midlands uses access controls intended to limit staff reporting access to authorized personnel. Voice source records receive a 30-day retention deadline at ingest. An administrator may permanently delete the original audio sooner when processing is not active and no legal hold or dispute applies; source metadata, transcripts, and review history may remain for traceability until their applicable deadline. A legal hold, active dispute, safety need, or legal obligation may extend retention. Other service records follow their applicable operational record category.

Your choices

You may contact us to ask about information associated with an agreed service, request a correction to contact details, or raise a privacy concern. Requests are evaluated in light of applicable law, the need to preserve finalized records, and any legal-hold or dispute obligation.

Updates

We may update this notice when our intake, scheduling, storage, provider, or service workflow changes. The effective date above identifies the current version.