FREQUENTLY ASKED QUESTIONS
Clear answers before you request a visit.
Here is how HereNow works, what a scoped visit can document, and where the service fits.
What HereNow does
What does HereNow Midlands provide?
HereNow provides limited, pre-arranged local presence and clear visit documentation. Depending on the agreed scope, a visit may include purpose-limited photos, plain-language notes, arrival and departure details, and a clear record of limitations.
Can HereNow attend a vendor, delivery, or contractor window?
For an agreed, non-emergency window, HereNow may provide limited local presence, relay exact recorded instructions, and document visible activity. We do not direct or supervise work, approve added work or charges, sign forms, accept work as complete, negotiate price, scope, or disputes, make binding decisions, guarantee a result, or provide security.
Can HereNow make more than one visit?
A customer may ask about repeat or milestone-based visits. Each visit is separately reviewed and scoped; this does not create standing authority, a subscription, or an availability guarantee.
Service boundaries
Is this a home or property inspection?
No. HereNow documents what was visibly present during an agreed visit. It does not perform technical, structural, safety, code, or professional inspections or diagnoses.
Is HereNow home watch, property management, or security?
No. HereNow does not provide home watch, property management, repair or maintenance, security or surveillance, emergency response, caregiving, or professional custody.
Can HereNow enter a home or building?
Only agreed accessible areas are included. The requester must have authority to arrange the visit and access and must obtain any required occupant or third-party consent. Authority, requested areas, access, and scope are reviewed before a visit is agreed.
Can HereNow act as my representative or negotiate for me?
No. The service name Wait and Represent means limited appointment-window presence and documentation only. HereNow does not provide legal representation or advocacy, negotiate, or make binding decisions for a customer or third party.
Requests and visit records
Does submitting a request book a visit?
Only request service for a location, appointment, delivery, or handoff you are authorized to arrange, including any required occupant or third-party consent. Submitting a request does not book or confirm a visit; we review the requested scope, timing, access, and service fit before anything is agreed.
What will I receive after an agreed visit?
You receive a clear visit record based on the agreed scope. It may include dated photos, plain-language notes on visible conditions or activity, and relevant limitations.
How are photos limited?
Photos are limited to the agreed service purpose and should avoid unnecessary capture of people, private documents, screens, sensitive areas, access credentials, and unrelated property.
Can a visit record be used as a guarantee or assessment?
No. A visit record is a limited, descriptive account for the customer's information based on the agreed task, what the representative could reasonably observe, and communications attributed to their source. It does not independently verify third-party statements or identity, authenticate concealed contents, accept third-party work, or establish completion, quality, safety, compliance, cause, fault, or the overall condition of property or an item.
Service area
Where is the primary service area?
HereNow's primary public service area includes Fairfield, Lexington, Newberry, and Richland counties in South Carolina.
What if my property is nearby but outside the primary service area?
Nearby Midlands requests are reviewed individually for location, travel, timing, and requested scope. They are not a promise of availability, booking, timing, or service outcome.
Still have a question about your situation?
Only request service for a location, appointment, delivery, or handoff you are authorized to arrange, including any required occupant or third-party consent. Submitting a request does not book or confirm a visit; we review the requested scope, timing, access, and service fit before anything is agreed.
